Frequently asked questions
Changing or canceling your reservation depends on the reservation you made. If you have booked via our own website and with a flexible rate, you can cancel your stay free of charge up to 48 hours before arrival date. However, this does not apply to non-refundable rates and bookings not made directly with the hotel. For the latter type of bookings, please contact the company via which you made your reservation.
The reservation department is open from 07:00 to 10:00 and from 14:00 to 19:00. The department can of course be reached outside these set times in case emergencies. You can contact us by email: firstname.lastname@example.org, and via telephone: +31 (0)30 2006727.
Your booking is considered a group when you book 4 rooms or more. Do you want to make a group reservation or do you have any questions regarding this? Please contact us via email@example.com.
We can place a baby cot for € 15,- for the entire stay. It will be delivered including bed linen.
Before making your booking, please inquire about the different room types in order to book the perfect room for your stay. Contact us via firstname.lastname@example.org.
Unfortunately it is not possible to place extra beds in the rooms.
Badhuis Hotel would like to receive your credit card details in a secure environment in order to finalize your reservation. We also kindly ask you to fill in all fields on the website that relate to your payment details.
When making the booking and prior to issuing the room key, Badhuis Hotel will ask you for a deposit of € 150,- to be paid via IDeal or via an authorization of your credit card as a guarantee. After the room has been inspected, the deposit will be refunded to you. In case of any damage(s) these will be deducted from the deposit. Upon larger damage(s), we will send you an invoice.
Badhuis Hotel is a cashless hotel. You can of course pay with IDeal or credit card, but unfortunately Badhuis hotel doesn’t accept cash payments.
With a flexible booking you pay at least 48 hours in advance for your booking. In the case of a non-refundable booking, the credit card will be charged immediately.
The municipality of Utrecht charges 6% tourist tax for every tourist staying in Utrecht. This amount is charged by Badhuis Hotel to its guests and paid to the Municipality of Utrecht.
This is possible. However, Badhuis Hotel always returns any paid deposits to the account number from which the deposit was paid. In the event of damage, this deposit amount will also be used, even if this is paid by third parties.
You will receive a link for the “guestkey” application by email on the day of check-in. It will show you the way during your entire stay.The communication therefore runs via your smart phone. Please make sure your phone’s charged on the day of arrival.
Parking spaces right next to the hotel are available at an additional cost and subject to availability. The hotel can be found in parking zone A2 in Utrecht, which includes paid parking from Monday to Saturday from 09:00 to 23:00 hours, at a rate from € 3.12 per hour. A day ticket is available from € 21,-.
P+R and free parking
Parking is free at the P+R location Utrecht Overvecht Station. This is located a 15-minute walk from the hotel or 2 stops with public transport (bus). View the parking map of the municipality of Utrecht here for more information.
During your stay
Restaurant Badhuis is happy to welcome you from 10 A.M. onwards (Tuesday-Sunday) but does not offer a specific breakfast menu.
In the immediate vicinity of the hotel:
- For a delicious breakfast, go to Restaurant Tijm around the corner, open from 08:30 to 21:00 (view website).
- For a fresh cup of coffee you can visit Paul's Coffee Corner, an true local experience and open from 08:00-17:30 (view website).
- Of course you can also go to the Albert Heijn opposite the hotel for breakfast to go, open on weekdays from 08:00.
Check out is until 11:00 am. Do you want to use the room longer? Please inquire about the options for a late check-out.
Everyone is welcome, from young to old. However, Badhuis Hotel only accepts underage guests with the consent of their parents or guardian(s). Are you booking for a person under 18 years of age? Please note that you communicate and arrange this with us prior to your stay. Minor guests cannot be received in Badhuis Hotel without permission.
Smoking is not allowed at Badhuis Hotel.
The hotel offers a lift and is therefore accessible for disabled people. However, please do not hesitate to contact our reservations department for further information in this area.
Unfortunately, pets are not allowed at Badhuis Hotel.
Check out is until 11 AM. Do you want to use your room longer? Please inquire about the options for a late check-out.
When you make a booking based on a flexible rate you can cancel up to 24 hours before arrival time.
Badhuis Hotel is happy to offer you the best prices on a daily basis, for example depending on how busy the city is.
After making a booking at a non-refundable rate, you can no longer cancel your booking free of charge. However, you do book at the most advantageous rate!